brinawoodworks.com is committed to ensuring customer satisfaction with our Home Decor Products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward Return and Refund Policy to make the process as smooth as possible.
Returns:
- All returns must be requested within 30 days of the delivery date by emailing [email protected].
- Returned items must be in their original condition, unused, and with all tags attached.
- Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
Refunds:
- If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment providers policies.
- Please note that shipping costs are non-refundable.
- In case of damaged or defective items, please provide detailed photos and a description when requesting a return to expedite the process.
Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Contact Us:
If you have any questions about our Return and Refund Policy, feel free to reach out to us via email at [email protected]. We are here to assist you and ensure your shopping experience with us is enjoyable.